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Aspira Corporate Solutions Financial Adviser

Interested in the vacancy below? Email your CV to adc@aspira-ifa.co.uk

Team Purpose

To exceed clients' expectations by consistently providing quality advice and customer service with the aim of driving towards Aspira's vision of:

  1. Customers - All of our customers recommend us unconditionally
  2. People - We are all inspired and proud to work for Aspira
  3. Business - We are a beacon and other companies aspire to be like us

Key Activities

  • To generate income for Aspira Corporate Solutions.
  • To provide exceptional advice and service that exceeds the expectations of customers at all times.
  • To contribute to ASPIRA's business success through conservation of existing customers and lead generation by gaining referrals from existing clients
  • To comply with all legislative, financial, policy, procedural and quality requirements.
  • To maintain a positive working environment where the team cohesively work towards shared goals.
  • To operate as efficiently as possible to help ASPIRA meet set budgets.
  • To build individual skills within the team by ensuring that industry knowledge is kept up to date by regularly keeping abreast of changes and completing relevant examinations to broaden skills and employability.
  • To provide all reports, information and responses to requests for information to Aspira management in a timely and effective manner.

1. Purpose of the Role

To generate income for Aspira Corporate Solutions by being part of the ASPIRA team that provides exceptional advice and service. This is done by ensuring that all clients are dealt with professionally and effectively whilst ensuring all regulatory and procedural requirements are met.

2. Tasks Related to the role:

The tasks related to this role are those that ensure that the clients receive a high level of financial advice.

  • Acting swiftly when presented with leads/appointments and ensuring all avenues are followed up with holistic financial advice in mind.
  • Understanding the clients needs and providing the most appropriate solutions to meet their needs
  • Completing appropriate research to ensure your solutions are of the highest level
  • Following the Aspira sales process and ensuring that all relevant paperwork is completed correctly
  • Sourcing new clients through self starting methods or from referrals
  • Complying with Aspira and external rules and regulations at all times
  • Ensuring that all training and continual development is completed as required.

Major Focus Areas

Major Focus Area

Outcome Statement

Performance Indicators

Sourcing Clients

 

 

To source new clients for Aspira through self starting methods or by generating referrals from existing customers.

 

 

SELF START LEADS & REFERRALS

  1. To meet and exceed Aspira's activity model.

Understanding Client Needs, Research and Solutions

Use goal development techniques to ensure you are aware of each client's goals and aspirations and are fully conversant with their current circumstances.

To research the market and deliver the most appropriate solutions for all Aspira's clients.

 

FACTFINDING

  • Fact-find documents show an understanding of the clients current circumstances, their future goals and aspirations and their current priorities

 

SUITABILITY

  1. All suitability letters are such that a clear understanding can be gained by a unconnected third party of the exact solutions that have been recommended. In all circumstances this should link to the priorities on the fact-find and be supported by appropriate research.

 

 

Major Focus Area

Outcome Statement

Performance Indicators

Compliance with procedures

To meet all internal and external quality and compliance standards

  • Ensure all business processed meets the ASPIRA sales process

 

  • Ensure own work is right first time

 

  • Follow the Aspira Sales Process without fail.

Performance Target

To deliver best advice client solutions.

 

  • Performance targets are met as agreed with Manager.

  • Any underperformance is addressed proactively and enthusiastically.

Client Satisfaction

To ensure that Aspira's clients receive the best service possible in the financial service industry with the aim of meeting Aspira's customer vision.

 

  • Customer Satisfaction Indicator shows an average of 4 or above on Advice areas.

 

Teamwork

To maintain a positive & enthusiastic environment where we all work cohesively towards achieving shared goals by demonstrating teamwork within ASPIRA.

 

 

 

  • Exhibiting appropriate teamwork skills. (Assisting others, being adaptable to change own routine so team targets can be met, role modelling team behaviours, maintaining a positive approach, helping others fix problems/coverage when not available, helping others by delivering training where appropriate)

  • Measured by advisers, colleague and manager feedback.

 

Major Focus Area

Outcome Statement

Performance Indicators

Training and Development

To evaluate own performance along with your sales manager against key performance indicators with the aim to improve skills by seeking and undertaking training where appropriate.

Industry examinations are completed to increase industry & technical knowledge for yourself and ASPIRA.

 

 

Areas highlighted on personal development plan are followed up and completed.

 

Attended all team meetings and training courses.

 

Persistency

To ensure effective long term business is completed

Lapse ratio remains under 5% of total business written in any given period.

 

Quality

To ensure that all work is presented in a quality manner

File check results meet Aspira Corporate Solutions targets.

 

 

Aspira Values

Adherence to the Aspira values at all times

Integrity

We are truthful and act with integrity at all times.

Politeness & Respect

We are polite and show respect to everyone that we interact with.

Approachability & Friendliness

We are approachable at all times and do our best to ensure everyone we deal with sees it as a great experience.

Teamwork

We look after each other and work together as a team. We acknowledge that to move forward we need to act together. We have no time for individual ego's or selfish behaviour.

Customer focus

We acknowledge the customer is always right and treat them with respect at all times. We treat everyone we deal with, both internal and external, as a customer.

Enthusiasm, Positivity and Proactivity

We inspire each other and look for solutions at all times.

Results and Achievement

We value and reward hard work that delivers results.

Responsibility and Ownership

We take ownership for all our activities and responsibility for our actions.

 

 

 

 

 

3.Capability Requirements

CAPABILITIES

Adaptability

Maintains effectiveness by having the ability to adapt quickly to changing circumstances whilst ensuring positivity is encouraged at all times.

Analysis/Problem Assessment

 

Securing relevant information and identifying key issues and relationships by using effective communication and information recording styles.

Communication

Expresses ideas positively and effectively in individual and group situations.

  • Strong verbal and written communication skills.

Customer Focus

Productively develops customer relations by understanding and responding to customer needs and ensuring customer satisfaction. Actively seeks to build relationships with product providers. Maintains relationships with advisers by ensuring two way communication is maintained at all times.

Decision Making

Commits to action after analysing alternative courses of action; displays decisiveness.

  • Able to organise own work based on ASPIRA goals and priorities

Integrity

 

Maintaining and promoting social, ethical and organisational norms in conducting internal and external business activities

Negotiation

 

Effectively exploring alternatives and positions to reach outcomes that gain all parties support and acceptance

Persuasiveness/ Sales Ability

 

Using appropriate interpersonal styles and communication methods to gain acceptance of an idea, plan, activity, service or product from prospects clientele.

Planning and Organising

Establishing a course of action on a strategic and day-to-day basis to meet a specific personal or organisational goal by using the appropriate amount of time and resources.

3. Capability Requirements (continued)

CAPABILITIES


Innovation and Continuous Improvement

Looks to improve processes and services at all times. Generates creative solutions and aims to find a way around any perceived barriers.

Results & Quality Orientation

Has an un-wilting focus on ensuring that own and teams quality is maintained at all times. Focuses strongly on meeting commitments and delivering results to a high quality standard.

 

Teamwork

Works effectively with team members to accomplish goals; respects the needs of others and displays integrity in dealing with Team members.

 

Tenacity

 

Staying with a position or plan of action until the desired objective is achieved or is no longer attainable

Technical Expertise

Having & maintaining a sound knowledge of technical/professional issues in the area; understanding of how relevant trends affect the area of work.

  • Industry knowledge - Experience and/or understanding of the Financial Services Industry.

  • Computer Skills. Good understanding of all computer systems and processes.

  • Knowledge of products and systems. Life, Pension and investment product regulations.

  • Strong ethic to improve skills through continual development and additional examinations